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CUSTOMER CARE AGENT - QFA

 

Company:

RECRUITERS - LOOKING FOR YOU
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Job Reference Number

14572081

Client ID:

RI/JMG6687
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Posted On:

Feb 22 2012

Location:

DUBLIN CITY CENTRE
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Job Type:

Permanent

Salary:

EUR 28,000 - 28,000
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Benefits:
  • FLEXITIME
  • LIFE ASSURANCE
  • VHI
  • HIBERNIAN AVIVA HEALTH
  • PAID HOLIDAYS
Job Title: Customer Services Officer

Reporting to: Assistant Manager, Customer Services

This role requires an ambitious, experienced communicator to deal directly with our clients customers in a heavily phone-based role. The successful candidate will join a highly-skilled Customer Service team who provide a first rate service to existing mortgage customers. This is a great opportunity to work in a progressive banking environment.

This role Requires:

  • Full QFA; or to be working toward them. Loans and Regulations are essential.
  • 2-3 years in a customer care role.
  • Excellent Communication skills.
  • Strong experience in home loans & deposits, particularly with mortgage and interest rates.
On Successful Hire you will be expected to:

  • Handle primarily in-coming phone calls from existing customers of our client.
  • Work directly with the clients customers.
  • Support the Customer Care Team.
  • Maintain superior quality customer relations.
  • Communicate effectively with other internal departments


To apply or to hear more about this role, please contact jane.gormley@recruiters.ie or ph 01-6325022. This will be treated entirely confidentially and your CV will not be shared with any third parties without your permission.